SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-40 Business days |
Australia, New Zealand |
10-40 Business days |
Mexico, Central America, South America |
15-40 Business days |
Asia |
10-40 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice bag. Quality looks good. Bag has good protection inside of it as well.
I received it very safely very soon. It's a very good product
очень-очень удобный чехол. посылка в Новороссийск пришла за 2 недели. продавец молодец, оперативно отправил. мой повер банк вместился очень хорошо. рекомендую
Доставка 12 дней. Продавцу респект! К качеству товара конечно придераться можно, но в общем неплохо. Сеточки конечно тонковаты, надеюсь не прорвутся в ближайшее время. По вместительности, конечно хотелось бы больше, но внешний аккумулятор на 20 000 мАч вошёл четко. В общем, если не сильно заморачиваться, и размер устраивает, то берите и не думайте.
Prekę gavau, ačiū, kokybiškas dėklas. Atkeliavo per 23 dienas. Rekomenduoju !!!
Very nice case, will use it for traveling, chargers and stuff. see pics below
Вот именно то, что хотелось наконец-то все провода можно сложить в одном месте очень удобно при моих частых поездках. Органайзер пошит аккуратно замки все хорошо работает очень рад покупке. Продавец отправил заказ фактически сразу после оплаты. Доставка в ХМАО 23 дня трек отслеживался. Продавцу спасибо рекомендую.
Получил заказ в уквзанный срок, в целости и сохранности. Большое спасибо!
Посылка пришла вовремя. Трек отслеживался на всём пути. Качество хорошее.
The product reached to india within 20days time. fast shipping by the store.now coming to the product in details Quality of the material is good opted the black one since grey might get dirty for the long run. the black is little bit dark not the one on the product picture which is little bit shaded like the grey ones. Enough pockets and stitching is good. Apt size and very handy organiser for a travel. one thing i love the most is the zipper , it is made of rubber ones and the quality is amazing and enhances the look of the overall product. overall a value for money product .