SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-40 Business days |
| Australia, New Zealand |
10-40 Business days |
| Mexico, Central America, South America |
15-40 Business days |
| Asia |
10-40 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quickly, delivery by courier. Rollers massage in one direction, then in the other, plus vibration. Included is a microUSB cord. Power supply, I understand, from any TF. Massages normally, with some even effort. Lies in the collar on the back, carrying out additional pressure on massaging parts probably not worth it, they immediately start to click. In general, the product corresponds to the price))
The massager came quickly. Despite the packaging in the film with bubbles, the delivery managed to pump the box, but the massager itself was not affected. Very nice to the Touch Cover. Includes the massager itself and USB cord for charging. Adapter not included. The massager comes with discharged batteries, so at first I thought that it does not work: the power indicator lights up, but no function works. After charging earned. The intensity of the massage is adjustable, there is vibration massage. Works well, I hope that will last a long time.
Shipping 7 days. Thank you. Everything works, I recommend the store and the store.
Interesting massager. I liked it.
Very good material, fast delivery, and exactly as described. Good store.
Pleasant to the touch product. The motor of massage rotors is powerful.
beautiful, light weight and comfortable... good as a gift, and works very well, just don't have such a powerful massage, but for a battery stuf for relax and travel is perfect!
Fine product.
Good massager, delivered Courier recommend product quality
nice
Delivery wishes the best, change the partner first for a long time (the deadline was specified on November 20 in fact on November 29, delivery by courier, in fact took himself, because it is so easier and faster.
I recommend! Shipping fast! Packed perfectly! Everything works great!)
Excellent thing, thanks to the store very responsive. Helped to deal with the instructions. I recommend the seller at height and the product is exactly what was expected.
I was madly happy to buy on November 12 who does not know the sale went three days came to Voronezh November 29 Courier called I was at home in the evening half an hour courier brought to the door. Shipping and service is excellent
Received fast goods quality
Everything works until no complaints
I have the most sophisticated. Somehow too hard massaging, yet it is unclear...
A good pillow for its price. Everything works. Came quickly.
The order arrived with IML Courier, within 16 days of the order, the massager came discharged, charged, checked, works, the store and I recommend the product, have not yet tried in action.
Thank you, very cool thing, I'll order more, as a gift. Fast shipping
The goods came in two weeks. The courier handed the parcel personally to the house. The device is packed very neatly, in a dense box and a fabric bag. The massager is made in a pleasant to the touch fabric, it wants to Pat. After charging, about 3 hours, when the green light was lit, could not immediately turn on the massager, because the power button need to hold 3-4 seconds. In the work the device showed itself very carefully. Massage is successful. I'm happy.
Delivery 15 days by courier to the apartment. Works in three modes. Massages only the upper neck and middle.
All Good
It got all right. Came discharged, two hours charged with 1 ampere adapter. To turn on, you need to press the power button of the massager
perfect!
I ordered it as a gift. Not used yet. Later I will definitely add a review. The store is excellent. The order reached 11-12 days to Moscow
Worth its money, the massager is excellent, took especially for a long flight, works on the battery, which is very convenient.
The massager works like a beast and I ordered it with two rollers. I could not stand 5 minutes. Order to Moscow reached in 9 days.
It´s very fine and works well.
In the car will go, and so as a massager is not very.
Works. The only thing is the smell.
Super!!!
Cool everything works
Quickly enough the parcel was received. I 've been tracking all the way. Packed in pouches and package. The box was crumpled, the massager itself-the whole. In the package massager, English Manual, charging cable, adapter No. The thing is cool, I'm happy) with the store to communicate the reasons was not :) :) :) :)
The box is very wrinkled, but the pillow did not affect
Rradg school N K N
Delivery by courier, everything works, the result is satisfied, thanks to the store, I recommend the product and shop
Everything corresponds to the description
Thank you, I received the order. Walked, a little more than a month, but thought that it would be portable to connect to a car battery, and received under batteries. The store is well done! Very helpful and prompted why did not work and how to turn it on. Very grateful to him. In the massager there are several modes of action. I recommend.
The product corresponds to the description. I recommend the store.
The massager came in three weeks. The store sent a transport company pony. The courier brought it straight home. Packed well. The massager itself is cool. But not yet. Apparently the adapter is needed to the network. How I will write an additional review.
Everything works. Delivery is fast. The courier delivered to the apartment. Thank you for your promptness.
This is primarily of course a massager, and then a pillow)) the family appreciated.
3 modes, quick delivery (13 days to Japan). Buy one more for family
Everything OK
My wife was very pleased!
1 month, delivery by courier. 3 Modes: massage, massage + vibro, vibro. It is put on and sits well, but it is necessary to press the back of the hand or the high back on the chair to have. After the first massages was a slight dizziness, and so not bad. I do not recommend to lie on my back and press, a weak mechanism can be broken. Took for 1700r.
Cool thing, good quality!
No damage, fast delivery.
Incredibly comfy and powerful motors in the massage bit. Slight smell of chemicals but I think due to the packaging and will hopefully vanish soon.