SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-40 Business days |
| Australia, New Zealand |
10-40 Business days |
| Mexico, Central America, South America |
15-40 Business days |
| Asia |
10-40 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack, store thanks! The only thing, it turned out a long delivery-almost a month.
Delivery by fast courier. Quite roomy, many different pockets. Quality is not bad. Thanks to the store.
I was absolutely pleased with the backpack, the package corresponds, the size is very large. I, of course, no couriers at the house were not brought, sent in SMS address of the point of issue, I took there. I'm very happy! 15.6 laptop more than fit!
Got in 9 days. On the first signs, the goods are not damaged. We'll see.
Excellent product! Received :)
All is very good. I am so glad. The Quality of the backpack is excellent.
It is a huge backpack, all my things fit inside. I recommend it.
This is the best purchase on Ali. We ordered 2.11 taught 6.11! The quality is just above all praise, keeps the shape, a lot of compartments and pockets (while it looks concise). One compartment even has a zipper in which you can put the lock. the compartment for the laptop under the straps from the back is a great move from thieves in transport. There is a small pocket from the back still below. Very satisfied. The laptop at 17 fit and still there are plenty left. Threads do not stick out. Full-fledged roomy ryukza
Super fast shipping. The backpack is very roomy.
Thank you, the goods are delivered quickly and in good condition! Pleased with the code lock as a gift!
Item as described, excellent quality, arrived in 2 weeks. The bag is bigger than I expected. I can only recommend the product and the store.
The backpack is good, but I thought the gray color would be lighter.
It came in 2 week from chine to Slovakia ;-) Looks great and it has a good quality :-) I expected quite smaller bagpack but its fine to have a lot of place inside. I hope that it will be usefull and would not broke in a few months. Thx
I loved it a lot
The same as in photo and in description, excellent quality,a little bit wide for children but excellent for an adult. Fast track, very good service. Thank you very much for your excellent cooperation.
Healthy, high-quality, stopitsot pockets, as a gift lock. I bought it to transport budget airlines my stuff, including a laptop, but now I doubt that such a chamotte will miss as hand luggage)) in general quality at altitude, reviews do not lie. But for women below 170 cm in everyday life is too big, take only for trips/business trips, then the size will justify itself.
He arrived in Belarus in 23 days. Thanks to the store that indicated ugu less than 22 euros. There was a castle in the package.
Great backpack. The quality is good, not worse than the store, which cost twice as much. Many offices. Almost smells, I think the day on the balcony and everything will fade
Took a backpack for a gift to a guy. I liked it very much, it can be seen that it is qualitatively made. The size is large enough, the laptop 19 "climbs without problems. For scale on the photo briefcase with 1.5 liters. A bottle of water.
The backpack is made very high quality. The description completely coincides, to arkhangelsk reached in 5 days
Bag beautiful and exactly as I expected. Received in less than a month! The bag is super light is waterproof! Recommend!
Qualitatively made, lock in the kit! The package was damaged during transportation, but the whole, the backpack is just super! I wear a week-there will be a photo! Ordered a surprise from the store)
The order is very satisfied, for their days very well, moscow was a month.
I ordered a friend, big, with his words quite comfortable, and there are many useful pockets
I bought the 26th of september. Took from a warehouse in ufa on october 3. All as in the description
Delivery from russia for a week to belgorod region, the backpack is sewn neatly, qualitatively, the threads do not stick out; the cable is working, many different pockets, the zippers look durable, let's see how to wear it will show itself
Everything is fine! Hp
Very good backpack! All 100! The small is happy as an elephant! Recommend product and store! Came very quickly less than a month!
Great backpack!! Many thanks)
Delivered in a week from russia express. The description corresponds, expected even a smaller volume, for their money excellent. As a gift put a code lock (i will hardly use it, but it's nice).
The backpack is super, the laptop of 17,3 inches climbed with a margin on top. The parcel went about 2 weeks to bashkiria, with the store did not communicate, t. K. There was no need. Positive reviews a lot, i also liked
Really big backpack! Child in the 8th grade, height 176. The most it!!!
Three days before the entrance) the backpack is just super.
The backpack was more than thought. Others are happy
The backpack is beautiful, the quality surpassed all expectations. Lightning is easy to walk, reliable. The material is soft and strong. I advise you to take!!
Great briefcase. All locks work. I recommend. Delivery took two weeks to vorkuta
It's okay, it came quickly. Portfolio of good quality.
Excellent
Corresponds to the description. The goods came quickly.
Good backpack, fast delivery.
Backpack cool, large, delivery from moscow warehouse fast! Take it will not regret!
Ordered 20.08. At the post office the goods were 30.08. Ordered from russia. Unfortunately for some reason the information about finding the goods in the post office was not received in the application of the post of russia. Only when i entered the track number, the parcel was displayed. Because of this took only 04.09. The backpack looks excellent. Packed well. Roomy, convenient. Wire for power bank and lock included. A little more than expected, but it rather pleases. Back with orthopedic inserts. The lower insert is made as a pocket, with a zipper. Many compartments and pockets. Several tugovato close the main locks-zippers. It's better to walk with paraffin. I chose a daughter for school. In the process of operation i will add. And so very satisfied.
Perfect backpack!!! I really like it All positive feedbacks regarding this item are true
Super backpack! All yak in the inventory, the track will go back, delivery to dnipro two tight! I recommend the store, i'm on the far side with you!)
Came quickly, delivered to the house. Qualitatively made, there are no strings dangling and tp. As a gift there is a code lock. There are hidden pockets. The order is satisfied.
The backpack is super, large in size, complete with a lock with a code, the color is dark gray, graphite, to irkutsk came about 2 weeks, just to study the child. In the photo for comparison with a backpack of a normal size from a sportsmaster.
All ok
The backpack surpassed all expectations. Very roomy, many pockets, on the back sits comfortably. Fabric water repellent. I recommend to buy. Delivery about a week.
Shipping 5 days. The quality is excellent. The store is sociable. thanks
I buy in this store is not one backpack and very satisfied with the quality of the products. Always delivered by courier to the apartment. The store always solves the issues promptly. Backpack of excellent quality. All locks work. Everything is well thought out. There is a connector for charging the phone. Small code lock for backpack. Very satisfied. The only thing that was not sent for a long time, even opened a dispute. After that delivered a couple of days by courier. Thank you very much to the seller! I bet five stars. I wish success and prosperity to the store