SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-40 Business days |
Australia, New Zealand |
10-40 Business days |
Mexico, Central America, South America |
15-40 Business days |
Asia |
10-40 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. However, sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of travelular (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of travelular.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, but I broke the first day. It's my fault... Order, will not regret
Nice watch , the little airplane is moving around ( mini world travel) . I love it
The second hand moves to the movement
Went long. The clock fully corresponds to the image. The strap is good. Fastening of the strap to the clock is not very.
The clock came with a sown battery. I took this ride.
Arrived pretty quickly. They threw it in the mailbox. Everything works, watch is good!) and also for such a price.
Satisfied with the quality (ratio: price/quality, please note: 130 rubles!!!) and delivery,. The store always notified about the status of the order. I recommend unequivocally!
The clock is cool. But they're not coming. At first we walked, but for about an hour we hurried. Three days later broke
Very nice
Very cool, but it took a while to get here.
Watch came Enough quickly, because in any 2 weeks and is in mega condition! Recommend! Battery is already inserted!
I never received the order .. Waited about three months. The money is back, thanks to the store
Very good, beautiful and excellent price!
The parcel came quickly, 13 days before the estimated time. The watch is in good condition, the clasp is only weak, but for such money is normal)
Came quickly, the price quality supper, thank you!!!
Great great watches !!!many thanks for fast shipping will buy from you again
Good watch, but he took more than 3 months to arrive. Lousy service.
Thanks to the store. It's okay.
Product well above all for the price, it takes a long time to arrive, it was purchased in early june and arrived october 8
The second time i order from this store. All ok. Delivery to moscow month.
Thank you, the clock is working!!!
The parcel went without a week for three months. Work
Came the clock, everything, as in the picture. The strap is slightly not flexible, but it can be changed =)
Strap very well zapina. Urzekl me sekundnik airplane shaped
The product corresponds to the description
The watch was carefully packed. The goods came without damage. Everything works. Description and photos correspond.
I order the second time, only a different color. I wear it with great pleasure. I also took for gifts)
Good watch, good, with battery. Strap of good quality, made under jeans
Cool!
Cool watch, airplane flies. Walked almost 3 months
Watch excellent! As in the picture, everything works! Came in the specified time! Thanks to the store for the excellent product!!!!! I recommend to everyone!!!
Very nice and beautiful, but my watch has broken glass
Well oooochen long delivery, two months (the watch is very cool, all without marriage, thank you
We built, built and finally built! The clock came in three months! I already had time to go to the sea, back to return and forget about them) the clock is simple, light, the time on them will not look, so for beauty. In principle, it was calculated) but, as they say, that it is not done, everything is for the better!
Walked for a long time, more than a month but came! Thank you, more than in the photo) cool
The product fully corresponds to the description and photo. Good hours for such a price! Thank you very much! Especially nice that the order came very quickly! And that doubly pleasant, for 15 rubles. Additional payments the order was delivered by the transport company, not by post of russia.
Came very early. Quality is very good. Worth the money
Very long delivery, but still came)) is worth your money.
Slabo made, ogolnie wyglada OK
All great!
Not the first time i buy this product, for the presents the most it is necessary!
Exactly as i asked, very nice and arrived before the expected time
Watch for solid 4 + for inexpensive. The map somehow spoils the impression a little. Not clear. And so very even nothing, unusual. And something was with the delivery. I did not understand what was asked to pay, but their links did not open, then then it was not necessary♀️ Thank you for the hour to the store!
The clock is cool, the quality is very good, and you will not say that they are cheap. The store tried to knock out a surcharge for delivery, although it is free-this is the only negative.
Excellent watch, i really liked, thanks to the store
Everything is fine. It came quickly, the goods are in order.
Delivery 3 weeks. Russia was not tracked. I liked the clock, they go. Seller recommend
Hours liked, go. made neatly .. but walked for a long time. and so recommended!)
Pretty watch
Order arrived super fast in colombia. and in perfect condition.